Privacy Policy

Last Updated: October 15, 2025

1. Introduction

At Cromiva Acting Studio, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, share, and protect your personal information in accordance with the General Data Protection Regulation (GDPR) and Spanish data protection legislation (LOPDGDD).

2. Data Controller

  • Identity: Cromiva Acting Studio
  • Address: Pl. de la Fuensanta, 21, 28934 Móstoles, Madrid, Spain
  • Email: [email protected]
  • Phone: +34 786 477 395

3. Personal Data We Collect

3.1 Information You Provide Directly

  • Identification data: name, surname, ID or passport
  • Contact data: postal address, email, phone number
  • Enrollment data: course dates, program type, experience level
  • Payment data: credit or debit card information
  • Optional data: date of birth, nationality, emergency contact information
  • Performance data: audition videos, demo reels, class recordings (with consent)
  • Medical information: only if voluntarily disclosed for safety reasons (e.g., physical limitations)

3.2 Information We Collect Automatically

  • Browsing data: IP address, browser type, pages visited
  • Cookies and similar technologies (see our Cookie Policy)
  • Security camera data in common areas of the studio

4. Purpose of Processing

We use your personal data to:

  • Manage and confirm your course enrollment
  • Provide contracted education and training services
  • Process payments and billing
  • Communicate with you about your classes and schedule
  • Improve our services and personalize your learning experience
  • Comply with legal obligations (enrollment records for authorities)
  • Send commercial communications (only with your consent)
  • Ensure facility and student safety
  • Create promotional materials featuring students (only with explicit consent)
  • Facilitate industry connections and career opportunities

5. Legal Basis for Processing

We process your personal data based on:

  • Contract execution: to manage your enrollment and training
  • Legal obligation: to comply with student registration requirements
  • Consent: to send commercial communications and use images/videos
  • Legitimate interest: to improve our services and ensure safety

6. Data Retention

We retain your personal data for the time necessary to fulfill the mentioned purposes:

  • Enrollment data: during your training and up to 6 years after for tax obligations
  • Student records: as required by current legislation
  • Commercial communications: until you withdraw your consent
  • Video surveillance data: maximum 30 days, unless needed for an investigation
  • Performance recordings: retained only with explicit consent, deleted upon request

7. Data Recipients

Your personal data may be communicated to:

  • Administrative authorities (legal compliance)
  • Payment processing and card processing service providers
  • Technology service providers (hosting, CRM)
  • Legal and tax advisors when necessary
  • Industry professionals (casting directors, agents) only with your explicit consent

All our providers are contractually obligated to protect your data and only use it for the specific purposes we assign to them.

8. International Transfers

In case of international data transfers, we ensure adequate safeguards exist such as standard contractual clauses approved by the European Commission or that the destination country offers an adequate level of protection.

9. Data Subject Rights

You have the right to:

  • Access: obtain information about what data we are processing
  • Rectification: correct inaccurate or incomplete data
  • Erasure: request deletion of your data when no longer necessary
  • Objection: object to the processing of your data in certain circumstances
  • Restriction: request restriction of processing your data
  • Portability: receive your data in a structured, commonly used format
  • Withdraw consent: at any time for commercial communications or image use

To exercise your rights, you can contact us at [email protected] or at our postal address, attaching a copy of your ID or equivalent identification document.

10. Complaints

If you believe that the processing of your personal data violates regulations, you have the right to file a complaint with the Spanish Data Protection Agency (www.aepd.es).

11. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction or alteration, including:

  • Encryption of sensitive data
  • Restricted access only to authorized personnel
  • Periodic security audits
  • Continuous training of our staff in data protection
  • Secure storage of physical documents

12. Minors

We do not intentionally collect data from minors under 14 years old without parental or guardian consent. For students aged 14-18, we require parental consent for enrollment and any use of their image or performance recordings. If you are a parent or guardian and believe your child has provided us with personal information, contact us so we can delete it.

13. Student Image and Performance Rights

We will never use student images, videos, or performance recordings for promotional purposes without explicit written consent. Students may withdraw this consent at any time, and we will remove their image from future materials. Past published materials may remain in circulation but will not be actively promoted.

14. Modifications to This Policy

We may update this Privacy Policy occasionally. We will notify you of any significant changes by posting the new policy on our website with a revised update date.

15. Contact

For any inquiries about this Privacy Policy or about the processing of your personal data:

  • Email: [email protected]
  • Phone: +34 786 477 395
  • Postal address: Pl. de la Fuensanta, 21, 28934 Móstoles, Madrid, Spain
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